Frequently Asked Questions
Please read our FAQ before sending us a message.
We have three offices our main office is in Phoenix Arizona the others are in Vancouver Canada, London UK, Prague Czech Republic.
We have both our own data center and we also co-locate. We have established data centers in Arizona, Florida, New York, Boston, Canada, Czech Republic, Slovakia, Croatia, Germany, UK, Netherlands, Spain, Italy, other locations are co-located such as France, Switzerland, Russia, Romania, and others.
Yes our system is web-based & compatible with almost every browser you may even upload your email list directly from your smartphone or tablet.
Yes, you may order more threads, get 5 more threads for just $275. If need a larger amount of threads open, please contact us via email for pricing.
Many bulk e-mail service providers have Acceptable Use Policies (AUP) or Terms of Service (TOS) that prohibits you from sending unsolicited bulk emails, nor can you use an email list that you may have harvested or purchased from online. Some email service providers claim 100% inbox rates which can’t be true when you are on a shared IP address and domain with other of their clients, and if you get a complaint you risk your account getting shut down without a fair warning and without a refund they may make you pay for violating their AUP. We understand that these unfortunate situations do happen and we will try to work with you to make sure that you stay compliant and keep your campaign running, we do let you use your harvest or purchased list on the servers we take these risk because our clients are not on the same IP address or domain. If we do receive a complaint we handle it without shutting down our clients. We do help you keep a good email reputation as well, we remove your domain and IP address if they are blacklisted on one of the spam listing sites we work with most of them and have good communication with most major ISP’s.
Yes, we rotate your IP addresses & Domains. However, it does depend on which service you have chosen please contact us for more information via email.